Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Most orders ship within 3-5 business days. Standard shipping typically takes 7-10 business days. Expedited options are available at checkout.

Do you offer free shipping?
Not at this point.

Can I track my order?
Absolutely. You’ll receive a tracking number by email as soon as your order ships.

Do you ship internationally?
We currently ship within the US. International shipping options may be available — contact us for details.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Contact us to initiate a return.

What if my item arrives damaged?
We’re sorry to hear that. Please contact us within 7 days of delivery with photos and we’ll make it right immediately.

Can I exchange an item?
Yes. Reach out to our team and we’ll help you find the right piece.

Products & Authenticity

Are your products authentic?
Yes — every item we carry is genuine. We do not sell replicas or counterfeits.

Do you carry limited edition or rare pieces?
We regularly source rare and limited pieces. Follow us or check The Vault for new arrivals.

Are your knives and blades legal to own?
Laws vary by state and locality. It is the buyer’s responsibility to ensure compliance with local laws before purchasing. We recommend checking your local regulations.

Payments & Security

What payment methods do you accept?
We accept all major credit cards, Shop Pay, Apple Pay, Google Pay, and more. All transactions are secured with SSL encryption.

Is my payment information safe?
Yes. We use Shopify’s secure checkout — your payment data is encrypted and never stored on our servers.

Still Have Questions?

We’re happy to help. Contact us here and we’ll get back to you promptly.